We are looking for

Someone who is a team player and a real problem solver. Together we want to create something valuable and useful for our customers. 

Personal skills we value

• Clear written and spoken English. You can explain a technical concept to a non-technical merchant without jargon.

• Critical thinking: you reproduce the issue and narrow down the cause before escalating, rather than forwarding it as is.

• Problem-solving instinct: comfortable investigating something you haven't seen before.

• Basic technical literacy: you understand what an API does, can read a JSON response, and can spot an error message or a mismatched field.

• Basic knowledge of e-commerce platforms like Shopify or WooCommerce.

• Able to write clearly: step-by-step instructions for a merchant, and a clean summary of a recurring issue for the product team.

Good to have

• Previous support experience with a SaaS product or Shopify app.

• Knowledge about marketplaces like eBay, Etsy, TikTok, and others.
  

Responsibilities

• The technical customer support representative will be responsible for answering customer queries and resolving technical issues related to the product or service offered by the company through emails, chat or calls.

• Responsible for identifying and troubleshooting technical issues faced by customers and providing appropriate solutions.

• Responsible for maintaining accurate records of customer interactions and technical issues, to ensure that all customer queries are handled efficiently and effectively.

• Responsible for providing training and support to customers on the use of the product or service offered by the company, to ensure that they are able to use it effectively.

• In case of complex technical issues, the representative will be responsible for escalating the issue to the appropriate department or team, to ensure that it is resolved in a timely manner.

What we offer you

💻 Your own workstation with  monitor
📅 Participate in events
💹 Excellent career opportunities
💡 Space for own initiatives
🏥 Health & Accidental insurance coverage
⚽ Recreational activities
🌞 Floating Holiday
🏢 Open office environment

Selection Process

• Apply by clicking the button below. Tell us more about yourself along with your CV

• Let's first have a 'virtual tea talk' to introduce Proshore, the role and to get to know you.

• During the interview phase (of max 2 round) we'll inform you as soon as we've decided whether we'd like to proceed with you